Last Updated: February 2025

Joynt Veterinary values your privacy. This Privacy Policy applies to our website located at www.joynt.vet and to the services we provide to our veterinary partners and pet parents. The purpose of this Privacy Policy is to provide you with information concerning how we collect, use, maintain, and share your personal information in accordance with applicable data privacy laws.

Information We Collect and Process:

We may collect one or more of the following personal information when visiting our website. We collect this information when an individual visits our website or requests additional information about our services. 

Other Automatically Collected Information:

When a visitor visits our website, our servers automatically collect limited information about your computer when you visit our site. This information may include the type of browser software you use, the operating system you are using, the IP address of your computer or internet connection, and the IP address of the website, if any, that referred you to our site. We use this information to understand how visitors navigate our website.

We process your personal information as necessary for us:

• To provide our services to our website visitors.

• To fulfill our legitimate interests, including to manage our business operations. We take steps to prevent, detect, or investigate fraud, misconduct, or any unlawful action or omission. To comply with policies and procedures under applicable regulations, guidelines or notices as well as our own policies and procedures.

• To inform you of services and any relevant news.

• For other purposes with notice to you and with your consent where necessary.

Disclosures of Personal Information:

We do not sell your personal information. However, in order for us to provide our services, we may share your personal information with the following recipients. 

• Service providers, including those who work to enhance our website or services, support our practice management software systems or other customer service related services, conduct due diligence, and protect the security of our systems and networks.

• Other business partners, including to provide our services to you.

• Legal/Regulatory Authorities, including to respond to a subpoena or court order, judicial process, or regulatory inquiry; to defend against fraud, lawsuits, claims, or other liabilities; and to prevent physical harm or financial loss in connection with other suspected or actual illegal activity.

Retention of Personal Information:

We will only retain the personal information of our visitors to our sites, partners, and pet parents for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Security of Personal Information:

The security of all personal information provided to us is important and we take reasonable steps designed to protect your personal information. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information that we receive against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Your Choices & Rights:

Depending upon where you reside, certain choices and rights may be available to you under applicable data protection laws, including the right to request access to your personal information or to have your personal information deleted. 

Do Not Track:

Our website and apps are not designed to respond to “do not track” requests from browsers.

Third-Party Links:

We may provide links to other sites or sources provided by third parties. These links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss of damage that may arise from your use of them. If you decide to access any of the third- party links on the site, you do so entirely at your own risk and subject to the terms and conditions of those sites.

Children:

We do not knowingly collect personal information from children under the age of 13 through our site. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our privacy policy by instructing their children never to provide us with personal information. If you have reason to believe that a child under the age of 13 has provided personal information to us. Please contact us, and we will endeavor to delete that personal information from our databases.

Changes to this Privacy Policy:

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing and using the sites after we notify you of such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

Contact Us:

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at hello@joynt.vet.